Event scheduler in Marketo

[Harish_Gupta6]

Hi,

To test the Marketo event app. I created one event program in Marketo and when I tried to schedule the event, I am not getting the all event type option in drop down which are  available in the system. Also, on event type Basic Entry, its not allowing me to change the dates. Please suggest.

Thanks

[Grégoire_Miche2]

Hi Harish,

When accessing the schedule view in the event program, you should see this on the right:

Clicking on this specific icon will enable you to plan it:

If this is not the case, I suspect that the event channel is not set up correctly. Can you in this case provide a screenshot of the channel definition (admin -> Tag):

-Greg

[Grégoire_Miche2]

I am not sure I understand the problem

The process is:

1. create a program, type event, with a channel that has some statuses defined to be used with the mobile app. (in the admin -> tag -> channel, some of the statuses need to be mapped with the registered and attended statuses of the mobile app)
2. Schedule the event itself in the calendar. remember the app will show only event that are a date range of more or less 7 days. For this, click on the event in Marketing activities, and display the "schedule" view. On the right, one of the entries will show the event icon
   
   Click it and edit the entry to set the date and time for start and end. Then confirm it.
3. open the app, sync it, the event will show up

-Greg

[Brian_Law_MKTO]

Hi Harish, make sure your Marketo instance has the ability to create the event channel. When you create a channel you will see this option

If you don't see the option you will need to contact your Marketo sales rep.