Event Caps and Event Goals

[Raymond_Johnson]

Anyone have any idea how the new Event Caps and Event Goals function in Marketo Sky?

[Sant_Singh_Rath]

I don't think this functionality had beed added till now but it would be really great to have it.

[Tiffany_Thomas]

The June release notes say that this has been released in Sky, but I haven't been able to find out how to add/use it yet. I really hope we get access soon, since I have an event coming up that needs a cap in place.

[Bamah_Prakalath]

I want to know if anyone has tried it?

[Sant_Singh_Rath]

I spoke to marketo support team and they told me this feature in on beta testing right now but they provided me this Video URL where you can get the complete demo. I guess this will be live by the end of June of first week of July. 

Let see! I am also waiting.

[Ajay_Parikh1]

Now that this function has been officially released (per the June 2019 release notes), anyone know how to make it work?

I tried following the help article: https://help.marketo.com/hc/en-us/articles/360019707913-Setting-Event-Goals but I don't get the fields to include Event Goals (Registered / Attended) when creating a new event program.

Anyone find a workaround to enable this function?

[Raymond_Johnson]

I was having the same problem I created a support ticket and was told by support that this is a paid feature, something I'm very disappointed in.

[Ajay_Parikh1]

A paid feature? Really? That's disappointing and frustrating.

We already pay a boatload for Marketo and for something that they market as being part of "Marketo Core Services," customers should not have to pay extra for it. 

Marketo Core Services

Event Caps and Goals

Generally available in Marketo Sky. Includes registration caps, page redirects, and waitlisting functionality. Track progress against registration goals.

[Raymond_Johnson]

I completely agreed and I am very disappointed with Marketo regarding this. "Marketo Core Services" and "Generally Available" isn't something I would expect to have to pay for. I did have to push a little to get the response from support at first they didn't seem to know what I was asking for, but here is part of the final response I got from them.

The functionality of Event caps and goals is an add-on that can be purchased from your account manager. They can give you the pricing and information to go along with that. If you have already purchased this, they can also work with our provisioning team to get this enabled for you. 

It couldn't hurt to put in your own support ticket to see if you get the same response?

[Ajay_Parikh1]

Yup. Already put in a ticket yesterday. Got a typical response that didn't answer my issue so we're waiting to see how they respond tomorrow.