Engagement scores for emails within programs

[Anonymous]

It looks to me like the emails I am A/B testing in the streams (therefore that I have in separate programs and smart campaigns) will not get an engagement score? My emails I have just dragged into the stream have a score but not those in smart campaigns? Is this correct?

[Anonymous · Accepted solution]

Program engagement is based on success so you need to have program statuses set for the program. Is this the problem?

[Anonymous]

Yes, it's been a week now. The emails that were sent AFTER those have scores but not the programs.

[Anonymous]

Engagement scores, whether on an email or a program take 72 hours (and then the next morning) to calculate.  So it's going to be a few days before your score appears.

[Anonymous]

Hey Cheryl,

Thanks for all your help with my engagment program questions!!!

I don't even see a score for the programs and they ran last Tuesday... maybe I need to contact support?

[Anonymous]

The program will get an engagement score, but not each email inside the program.  Does that make sense?