Engagement Program Standard Metrics Setup

Anonymous · ‎09-19-2013

I recently launched my first engagement program and put in about 2.800 members and after two casts (once a week) I'm staring at the dashboard pictured below. You'll notice there is no Engagement Score, nor are there any unsubscribe metrics.

What am I missing?

Thanks!

Grant

Anonymous · ‎10-21-2013

I'm going to clarify a couple of points here in bullet form:

1. Engagement Score takes 72 hours to calculate, whether it's a program or an email in the stream
2. We cannot calculate the unsubscribe rate for an email inside of a program at this time. This is an enhancement. So it is not in error that you see 0%
3. Programs give you more control over when to send a piece of content again or not - if you add a piece of content to a stream, and it already has members, then if the lead is a member already, it will skip it. If there are no members, then it looks at whether or not the lead ran through it. If you use the same program across multiple streams, it will not send the content more than once.

Hope this helps clarify!

View solution in original post

Anonymous · ‎09-19-2013

I'm not sure I understand your question.

I have one stream - and all of the contents are programs, which in turn send out the emails.

How do I set up the cast emails in the setup link?

Anonymous · ‎09-19-2013

Grant:

What is included in your Smartlist for the program? Do you have your cast emails set in the setup link?

Mike