Engagement program - same email in multiple streams

Anonymous · ‎03-09-2017

Am I right in thinking that if I have the same email in two streams in the same engagement program there is nothing stopping a lead from receiving the email twice? i.e. each email can only be sent to a lead once within a stream, but this rule doesn't apply across multiple streams in the same engagement program?

I guess i can solve the issue using a smart campaign nested in an engagement program - but I only need to do that if my assumption above is correct.

Can someone more knowledgeable than I please confirm?

Many thanks

Grégoire_Miche2 · ‎03-09-2017

Hi Robert,

IMHO, this question belongs to the products section

and the answer to your question is NO. If you have the same email object dragged and dropped to 2 separate streams in the same EP, as this is the same email ID, Marketo will only send the email once and the rule does apply across all the streams in the same EP.

-Greg

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