I'm new to the new Email Program type and I just had a question about membership and Smart Lists!
How does the Email program determine who is a member?
Is membership based on who is sent the email? or who opens the email?
It shows on the dashboard for example -
Sent Emails 8381
But then my Members of the program are: 8391?
I have 10 more then were sent?
Question 2 -
I did a Whole Email A/B test on this email program and if I wanted to send a follow up email to the people that did not open, I notice my individual emails that I tested won't be found in the drop down ... it only has the option of My Email Program.Whole Email Tests.
My Question is - does this include all the people that did not open both my emails whether during the testing period and also if they received the winning email?
Any help would be greatly appreciated!
Solved! Go to Solution.
Thanks for helping me!
So for question two...
So let say I have Program 1 and I have two emails Email 1 and Email 2
I ran an A/B test to send these emails
This is the first time I'm using the A/B test function of the Email Program.
So now I want to send a follow up email to all the people I sent both email 1 and email 2
It used to be I could just pull a smart list that says
Member of Program is Program 1
Not Opened Email is Email 1 and Email 2
But for some reason Email 1 and Email 2 don't come up as options? The only email option I get is Program 1.Whole Email Test -- I guess because I did an A/B test on these emails.
I just want to make sure that I'm pulling only the people that are a) members of this program and b) did not open my two emails I sent.
Does that make sense?
So am I to understand that the email: Program 1.Whole Email Test - is really my two emails combined
And that once I put emails into and A/B test I can no longer reference the individual email from the test?
So say I just wanted to follow up on the people that got the losing email ... I won't be able to pull that list of people?
Oh wow .. i hope that the above wasn't too confusing!