email editor possible text edit glitch?

Anonymous
Not applicable

email editor possible text edit glitch?

I'm wondering if other people are encountering this problem. Last week, we shifted to using the new Email 2.0, and I've noticed that I'm not always able to edit the text version of a draft email (on latest Firefox/ on macbook, if that helps). I usually just close and reopen the email draft, then it highlights as clickable. Then I can continue. But... annoying!

Maybe I'm missing something. Maybe others have encountered this?

3 REPLIES 3
Grégoire_Miche2
Level 10

Re: email editor possible text edit glitch?

Hi Charles,

What templates are you using? The old ones ? some new ones ? The ones from the new library?

-Greg

Anonymous
Not applicable

Re: email editor possible text edit glitch?

oh... maybe that's what it is! They're pages that use our own custom templates. Start as 1.0, then when I go in to edit them, they convert to 2.0 - which I'm expecting. But maybe that first time they're opened, thereby converting to 2.0, the text won't work.

That's probably all it is. I tried a couple ones that were previously opened and converted - those seem to still be editable text versions.

Grégoire_Miche2
Level 10

Re: email editor possible text edit glitch?

Hi again Charles,

Then, if you are right, you have a workaround.

Yet, it should work also on first open

-Greg