I am putting together an email and whenever I send a sample to myself, it ends up in my junk folder. I've compressed all the images (there's only three images total).. what content do I need to change to make sure the email gets sent to the inbox rather than junk folder? Thank you!
You may want to change the from field. We also have a deliver-ability module that may help you understand this for all inboxes and improve your overall deliver-ability
- Get the IP which is used by Marketo for sending your email blasts.
- Start monitoring IP reputation score using SendrScore or other online tools.
- If your send volume is high, you may want to get a dedicated IP address from Marketo.
I've had this happen before when I've sent a bunch of tests of the same email to myself - our internal spam settings were getting the email stuck on the server after receiving the test so many times. Sometimes changing something as simple as the subject line can correct this, but if not, then the other solutions are definitely great troubleshooters.
Check with your IT department. They should be able to extract the reason from your mail filter for why the email is hitting junk.