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Re: Edit HTML Source button not working

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Anonymous
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Edit HTML Source button not working

Something is wrong with my Edit HTML Source button... When I click on it to open up the window with HTML all I get is a blank screen. If I put new code in that window and save it with apply those changes, but it won't show me the original HTML so I'm unable to edit ANYTHING in HTML mode. Did I accidentally change a setting?

Important to note that my coworker has viewed the same emails in HTML and doesn't have this problem. Seems to be something in my personal account.

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Justin_Cooperm2
Level 10

Re: Edit HTML Source button not working

I cannot reproduce this issue on Chrome 46.0.2490.86

Please let me know if you are still having difficulties.

View solution in original post

9 REPLIES 9
Anonymous
Not applicable

Re: Edit HTML Source button not working

Amanda Evans​ I moved this to Products and Support

I assume this is about the product vs the Community website.

Anonymous
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Re: Edit HTML Source button not working

I have that same problem that just started today in Chrome. I reinstalled chrome and the problem is still there. My co-worker using chrome doesn't have this problem. The problem doesn't come up when I use IE.

Anonymous
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Re: Edit HTML Source button not working

Thanks, Norman - I just tried in IE and was able to see the code. Hate IE, but I guess I'll be using it for awhile!

Anonymous
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Re: Edit HTML Source button not working

I hope they fix it for Chrome since I'm not a big IE fan either!

Anonymous
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Re: Edit HTML Source button not working

I pretty much live and breathe in Firefox and it's working there as well.

Steven_Vanderbe
Marketo Employee

Re: Edit HTML Source button not working

Support is looking into it, it's caused by the latest version of Chrome.

Anonymous
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Re: Edit HTML Source button not working

It is Sept 25, 2015 and I am using Chrome having the same problem.  Is there any update on  fix?

Anonymous
Not applicable

Re: Edit HTML Source button not working

I have forwarded this to our Product Team...

Justin_Cooperm2
Level 10

Re: Edit HTML Source button not working

I cannot reproduce this issue on Chrome 46.0.2490.86

Please let me know if you are still having difficulties.

View solution in original post