Does "Unsubscribed Cause" prevent emails?

Robb_Barrett
Level 10

Does "Unsubscribed Cause" prevent emails?

I have a list of people to whom I sent an email. None of them are marked as Unsubscribed, but the ones that have a value in "Unsubscribed Cause" did not receive the email. I'm trying to reconcile why they met the criteria of the workflow (In list of email addresses, not unsubscribed, not invalid, not suspended).  I know some are due to duplicates but I'm wondering if the Unsubscribed Cause is an issue.

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3 REPLIES 3
Grégoire_Miche2
Level 10

Re: Does "Unsubscribed Cause" prevent emails?

HI Robb,

No. this field is not enough, AFAIK. Duplicates in the smart list or communication limits are more likely

Also, your list does not show:

  • not email suspended (which is different from Marketing suspended)
  • not blacklisted

-Greg

Robb_Barrett
Level 10

Re: Does "Unsubscribed Cause" prevent emails?

I'm unfamiliar with the filters you mentioned

Screen Shot 2018-04-23 at 2.23.35 PM.pngScreen Shot 2018-04-23 at 2.23.51 PM.png

Dan_Stevens_
Level 10 - Champion Alumni

Re: Does "Unsubscribed Cause" prevent emails?

Robb - the filters are "Black Listed" and "Email Suspended"