Do tokens work in Sales Insight Emails?

[Jason_Scott]

Do tokens work in emails sent from sales insight?

[Anonymous]

Yes...just not in testing from Salesforce...

[Jason_Scott]

Thanks.  Do "My Tokens" work as well?

[Anonymous · Accepted solution]

When tokens work:

• When the email is sent from the Marketo Sales Insight application in Salesforce.

When they don't work:

• My Tokens do not work in my experience, but that may have changed.
• When emails are sent from the MSI plugins for Outlook or GMail/Chrome
• While testing emails

[Anonymous]

Jason, email sent from the plug-in go out through Marketo...Have you tested the token functionality?

[Jason_Scott]

I've done a few tests using salesforce.  "My tokens" do NOT work, 'regular' tokens do.  

[Anonymous]

got it...so to be clear...regular token work when the template is sent from the outlook plug in right???

Hard for me to test as I am on a MAC...THANKS FOR YOUR HELP!!!! I will buy the drinks at the Summit. 😉

[Jason_Scott]

I did not test outlook, I was testing salesforce/sales insight.