I am trying to find the best way to capture notes on a lead record for various interactions the lead goes through prior to getting assigned to a sales rep. We have one description field on a lead record which doesn't really reflect the most recent interaction with the lead, Our sales folks use it to write their notes. Where do I put notes captured at the tradeshow? What about the description captured on teh lead form; where does that go on a lead record? Is the solution to have multiple description fields- tradeshow notes, web form notes etc.
I've thought of creating a task and capturing notes within the task decsription. Has anyone done that?