De-duping Triggered Campaign

Helen_Abramova1
Level 5 - Champion

De-duping Triggered Campaign

Hello,

Is there any workaround on how to dedup triggered campaign? We have a camapign that is very reasonalbe to be run as triggered, not a batch. The only problem is duplicates that won't be be eliminated. Is there anything to be done, other than cleaning up database?

Helen
Tags (1)
4 REPLIES 4
Anonymous
Not applicable

Re: De-duping Triggered Campaign

Hi Helen,

You can usually select in the Schedule tab that leads can only run though once, or add in as a filter in the Smart List that they have not already fulfilled the criteria (this depends on what the campaign does).

But, I'm assuming those won't help if you have actual duplicate records.  The only thing I can think of is cleaning up the database like you said - Marketo has a pre-populated "Possible Duplicates" smartlist in the Lead Database that could be very helpful for indentifying duplicates.
Helen_Abramova1
Level 5 - Champion

Re: De-duping Triggered Campaign

Thanks, Laura. Yes, it looks the only way is merging and cleaning up. I already tested using different smartlists/filters - did not help.

Just wanted to make sure I did not miss anything.

Helen
Dory_Viscoglio
Level 10

Re: De-duping Triggered Campaign

Hey Helen, sometimes we will exclude people from a triggered campaign if they are on the possible dupes list... Not ideal because it excludes some people unnecessarily, but it does prevent people from receiving duplicate emails. 
Anonymous
Not applicable

Re: De-duping Triggered Campaign

Hi Helen,

Just thought I'd recommend a tool (assuming your CRM is SFDC) which has been the best and most cost effective mass merging tool I've come across: http://cloudingo.com/

This can definitely help you get a pile of duplicates merged in a hurry!