Dashboard and E-mail Performance data discrepancy

Fernando_Lysco
Level 2

Dashboard and E-mail Performance data discrepancy

When I check the data of my e-mail dashboard, it´s different from the data shown in the Analytics/E-mail Reports/E-mail Performance. Is it right?

E-mails sent, delivered and the others has diferente values. Could someone help me?

 

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3 REPLIES 3
Grace_Brebner3
Level 10 - Champion

Re: Dashboard and E-mail Performance data discrepancy

Hi @Fernando_Lysco - reports sometimes do have discrepancies, but the ones you're seeing are significant enough that I'd say something else is going on here.

 

Your first port of call should probably be double checking that the report you're looking at doesn't have any additional filters applied to it that you're not aware of - check the smart list & set up tab. Is it only looking at activity of a smaller group? Or a certain timeframe?

Fernando_Lysco
Level 2

Re: Dashboard and E-mail Performance data discrepancy

You was right, I have had selected the Open E-mail filter.

Tags (1)
Grace_Brebner3
Level 10 - Champion

Re: Dashboard and E-mail Performance data discrepancy

Glad to hear you found the issue @Fernando_Lysco  🙂

 

If my original response helped solve your problem it'd be great if you could mark it as correct; it'll make this thread show as resolved and help others searching community with similar issues!