Content AI showing incorrect number of clicks

Level 1

Content AI showing incorrect number of clicks

Hello! I have a question about the number of clicks and conversions inside of Content AI that appear on my end versus a co-worker of mine.

Essentially, I'm creating a dashboard to track monthly Content AI metrics. The clicks for each month (starting from January 2019) have been well over 100, but the month of September is showing only 9 clicks. After comparing with a co-worker of mine, he sees in email alone there are 37 clicks inside of Content AI. I double-checked that there are no filters applied and the date range selected were the same on both machines.

Does anyone have an idea why Marketo doesn't display the correct information on my end?

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Level 6 - Community Advisor

Re: Content AI showing incorrect number of clicks

What type of a report are you using to see this click detail? It sounds basic, but make sure you've also refreshed the report - we've seen different email metrics between coworkers looking at the same report due to this.