Contacts in Multiple Engagement Streams

Anonymous
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Contacts in Multiple Engagement Streams

Is there smart campaign that I have to run to ensure a contact can only be a part of one engagement stream?
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Anonymous
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Re: Contacts in Multiple Engagement Streams

Hey Kristen!!!

From my understanding, they can't be part of more than one stream UNLESS these are different programs. And you'd set up the transition rules between streams in one program so the lead would be moved at a certain point.

If they are different programs you could add filters like not member of -- (the program).
Anonymous
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Re: Contacts in Multiple Engagement Streams

I think Kim's approach is best, unless you need to have a bunch of programs. Just create one engagement program, with several streams, and you're good to go.