Connecting Marketo and AEP - Missing Person Data

Kana_Ng
Level 2

Connecting Marketo and AEP - Missing Person Data

Hi Everyone,

We're in the process of implementing AEP and integrating it with Marketo. I followed the steps outlined in Set up Adobe Organization Mapping | Adobe Marketo Engage with least privileged required noted in the doc:

  • Read-Only Activity
  • Read-Only Assets
  • Read-Only Campaign
  • Read-Only Company
  • Read-Only Custom Object
  • Read-Only Custom Object Type
  • Read-Only Named Account
  • Read-Only Named Account List
  • Read-Only Opportunity
  • Read-Only Person
  • Read-Only Sales Person

I also did the steps in Set up Adobe Organization Mapping | Adobe Marketo Engage.

Our AEP implementation team set up the source connector on their side with the Marketo credentials. However, they're reporting that they are unable to see any Persons data from Marketo, but are able to see the Activities data. They think it has something to do with the permissions on the Marketo side that's causing this, but I have looked through the documentation and don't see what's missing. Anybody else experience this problem before? Any advice on what to check would be greatly appreciated.