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Complete program disappeared

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Anonymous
Not applicable

Complete program disappeared

One of our programs disappeared but I'm not sure how. Is there a way to find out what happened to it? There isn't an audit trail that I can find. I would be most grateful if someone could assist. Otherwise, I'll have to open a support case, which I'd prefer to avoid. Thanks.

Program name: AD FLX 2014 Globalspec
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Anonymous
Not applicable

Re: Complete program disappeared

Hi Karen,

I know you'd prefer not to log a case but if you do then support should be able to check what happened.

Cathal

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6 REPLIES 6
Anonymous
Not applicable

Re: Complete program disappeared

Hi Karen,

I know you'd prefer not to log a case but if you do then support should be able to check what happened.

Cathal

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Anonymous
Not applicable

Re: Complete program disappeared

Hey Mate,

Did you ever resolve this?

Grégoire_Miche2
Level 10

Re: Complete program disappeared

Hi Guy,

You should rather open a new thread if you have such a problem.

The most likely is that someone dragged and dropped it somewhere where it should not belong. Happens so often.

-Greg

Guy_Goldstein6
Level 5

Re: Complete program disappeared

Hey Gregoire,

I actually thought of that - but I figured Cathal would have a solution!

That said, this is an issue that I've seen happen in multiple instances over the past few years.

I actually got help from an amazing trio of Marketo support guys (starting from Sam on the chat and up to Albert (engineering) and Louiza (director EMEA)  and they fixed it in less than 30 minutes!

The issue was something that they identified almost instantly, and Albert was able to resolve the issue on the spot (It had to do with refreshing the visual tree cache)

They're awesome!

Grégoire_Miche2
Level 10

Re: Complete program disappeared

Hy Guy,

Yes the EMEA support team is pretty good I have often worked with them.

Cathal has left Marketo BTW.

-Greg

Anonymous
Not applicable

Re: Complete program disappeared

Thanks Cathal. I guess I'll have to.