Communication Limits

[Mark_Farnell]

We're setting up an engagement program, using programs rather than just an email.  The cadence is set to once per week.  In the flow I'd like to send the email, wait 2 days and send it again if it hasn't been opened (understanding that open metrics aren't perfect).

But our current communication limits are 1 email per week, so I am guessing that the second email won't go with this limit set, unless I set the email to ignore comm limits.  This would enable me to "double send" this email (or an alternative with a different subject from the same program) without opening up any other communications.

Am I right?

[Dory_Viscoglio]

Hey Mark, that sounds correct. The other thing that it would allow (unless you have a separate smart campaign for the second send) is for the first email to go out, even if a person had already met their communication limits for the week before the initial nurture cast.