Communication limit with Marketo and the SFDC Marketo Plugin

[Anonymous]

Hi everyone,

I wanted to ask to see if anyone knows if the communication limit that is set up in the marketo system is also in place for the marketo plugin for Salesforce. We dont want our sales folks double touching any people that we are reaching out to via marketo. Can anyone provide input please?

[John_Clark1]

Hi Bobby,

The post below, written by Christine Tran has all the information you need.  Specifically,

"Almost all emails, even operational emails are counted against communication limits. Here’s an idea in the community to exclude operational emails from communication limits. A couple notable exceptions:

• Any sales insight emails without the unsubscribe footer and alerts, or those sent through the Sales Insight email plug-ins for Outlook or Gmail.
• Marketo Mobile Engagement push notifications are not counted in communications limits, and you are not able to apply these limits to push notifications."

How Do Communication Limits Work?