Clicks Link on Web Page Trigger Returning Errors

[Shayla_Wentz]

Hello,

Recently we launched a new website and I am now trying to update our lead scoring programs. When I try to update the "Clicks Link on Web Page" trigger in any Smart List it shows as an error in the Smart List and doesn't accept/recognize the links I have listed. The Marketo Munchkin code is inserted correctly on our website and is functioning properly so why am I getting this error/how can I resolve it?

Thanks!

Shayla

[Jenn_DiMaria2]

Do you have an example of one of the links you're trying to input?

Also, just in case it's worth mentioning, the "Clicks Link on Web Page" trigger doesn't use http:// in front of the URL.

[Shayla_Wentz]

Hi Jennifer,

Thanks for your reply. Here is a link example: www.key.net/-/media/files/white%20papers/wp_conveyor%20for%20food%20product_pdf.pdf

This has only been occurring since the launch of our new site and wasn't an issue with this trigger before.

Thanks,

Shayla

[Jenn_DiMaria2]

It may have something to do with the spaces that are rendering as %20 in the URL. Have you tried starting to type them each individually into the "Link Name Is" field to see how they might be rendering?

[Shayla_Wentz]

Yes, but it doesn't seem to matter. When entered with the %20 in place of the spaces the error says the link is invalid and when entered as an actual space it gives me an error stating that the link cannot be found. Any ideas why?

[Jenn_DiMaria2]

Not sure off-hand. I would try typing the URLs in, letter by letter, individually to see what (if anything) pops up in the results list. If they still don't show, I would contact Support.

[KevinPonton]

Marketo doesn't like the %20. It's also not best practice to use spaces in URLs. Better to use the space character. Also, try to use Contains Logic verses Is. It's more scalable and offers an expansion of functionality once you get the hang of it and start to make naming conventions for everything your Instances Ops uses a higher priority. Good Luck!