Clearing Stars and Flames in Sales Insight

Anonymous
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Clearing Stars and Flames in Sales Insight

My organization's lead score is set to zero out at the beginning of each week. This is so we the sales team can reach out to leads based on the effectiveness of the marketing efforts happening each week. The lead score is successfully changing to '0', however, the stars and flames are not updating accordingly.

The sales insight relative urgency and lead score is already set to 'dynamic' in the admin.

Does anyone know how would I go about getting the stars and flames to update accordingly?

Thank you!

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4 REPLIES 4
Anonymous
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Re: Clearing Stars and Flames in Sales Insight

Hi MaryEllen
It should update by it self, but it can take some time. For how long have you waited ?

And can you maybe take a screenshot of it?
Anonymous
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Re: Clearing Stars and Flames in Sales Insight

I'ts been over 24 hours and they still haven't updated. See below:0EM50000000TBYm.png
Anonymous
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Re: Clearing Stars and Flames in Sales Insight

I need to see your smart list and flow, because it seems like it has something to do with that. 
Anonymous
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Re: Clearing Stars and Flames in Sales Insight

Likewise your admin settings in Sales Insight