Check type of mail (Gmail, outlook etc)

[Anonymous]

Hello,

is there a way to track the mail type of a person who opens the email in an email blast campaign?

thank you,

[Grace_Brebner3]

Hey Nadia,

Email insights will give you some detail on device, OS, etc, but won't drill down to the client level.

Many of us use Litmus's analytics features​ to source this data (I do). Litmus is a subscription product but personally I couldn't recommend it more highly for email testing + more detailed analytics.

[Loren_Posendek]

Hi Nadia, I echo Grace's suggestion from above. Not necessarily related to the email client, but related to additional user insights - if you use either the 'opened email' or 'clicked link in email' filter within a smart list, you have the ability to filter more granularly with constraints.

These are the constraints that I find useful when building/designing emails:

• Is Mobile Device (T/F)
• Device
• Platform

I hope that helps!

Loren

[Ayush_Aggarwal1]

Hey Loren,

Yes, that's helpful. But I want to understand on how can I get the list of the devices, platform, as when I am trying the drop down feature against those constraints, I am getting nothing. Can you please guide on how can I get the full list of devices, platform etc?

Regards,

Ayush Aggarwal

[Loren_Posendek]

Hi Ayush Aggarwal​! The available device/platform values will populate in the constraint when you click on the down arrow. I've included a screenshot below. Then, you can filter the results as you'd like.

[Ayush_Aggarwal1]

Thank you Loren! I am surprised, why am I not getting the full list on clicking the down arrow? Can you also share the screenshot for the Device values?

[Loren_Posendek]

Ayush Aggarwal​ If you're not seeing any values, I'd reach out to Marketo support to ensure it's tracking the devices/platforms properly. The screenshot below is from our instance, so may not be relevant to your instance exactly, but may help.