Change the default Unsubscribe token

[Grégoire_Miche2]

Then create a redirect rule, so that the unsubscribePage.html only shows only transiently.

-Greg

[marija_Milanova]

Hi Gregoire,

I'm having an issue with those links. The old pref center link was named /preference-center, and I changed it to preference-center-old, and named the new LP with /preference-center. I also have a redirect rule /UnsubscribePage to go to the new LP /preference-center, but when I click Unsubscribe in the emails, it somehow leads me back to /preference-center-old URL. Has someone gotten this issue or am I doing something wrong? Dan Stevens.​ Grégoire Michel​

[Grégoire_Miche2]

Hi Marija Milanova ,

Double check how the redirect is set. If you think it's correct, get to support.

read The comprehensive guide to setting up the unsubscribe link

-Greg

[Anonymous]

Hey Dan,

I'm currently working on the same project. All I did was create a rule in the admin landing page section to redirect leads from the default unsubscribe page to my new subscription center page. You don't have to change anything and works seamlessly.

[Dan_Stevens_]

Hi Mike - i'm aware of this approach.  But ultimately, the URL resolves to the unsubscribe one.  I was just hoping that Support could assist with in changing where the token resolves to when using a subscription center.

[Grégoire_Miche2]

Hi Justin,

With all due respect, making the emails operational is really not an advice I would give, as it will make all the emails to ignore whether leads have unsubscribed or not

-Greg

[Grégoire_Miche2]

Hi Jean-Pascal,

If you use a fixed URL, do not forget to append ?mkt_unsubscribe=1&mkt_tok=##MKT_TOK## at the end of it.

-Greg

[Lucas_Metherall]

Hi Gregoire,

I have had some issues with our unsubscribe page recently, when we changed from Drupal 7 to Drupal 8. For a little while, people were visiting the unsub page, clicking unsubscribe, but it was not changing their record in MKTO, and they were being sent emails.

The set up:

• I changed the unsubscribe snippet hyperlink to the unsubscribe page on our Drupal site, so it now reads:

https://www.worldanimalprotection.org.au/unsubscribe?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" class="mktNoTrack" target="_blank"&sid={{lead.id:default=0}}&stk={{lead.wap_Secure token:default=0}}

• On that unsubscribe page I created a web form that linked to our MKTO via API.
• In MKTO I created a program that listened for people filling in the form, with change data value {unsubscribe} new value = TRUE in the flow.
• When the website was transitioned from Drupal 7 to Drupal 8 everything seemed ok, until we started getting complaints that emails were still being sent to people.

Looking through your instructions I see that this is different in that you recommend setting up a new landing page in the MKTO domain. Is this a necessity? Will the appended URL work for the third party page and form?

Thanks,

Lucas