Cases section Timing Out

[Anonymous]

I'm unable to connect to my cases as I receive a timed out error whenever I attempt to access that section. Is this happening to anyone else or is the issue just on my end? Any feedback would be appreciated.

[Kenneth_Law · Accepted solution]

Kyle Simpson​ it looks like there was a data field that didn't populate in your profile during the Marketo and Community sync.  I have update the field with the missing data which should allow the CaseConnector to load properly now.  Give it another try.

[Anonymous]

Hi Kenneth,

I'm still seeing the error when I try to connect. I've provided a screenshot:

[Anonymous]

Kyle Simpson​ Let me know if you are still having problems. I will also forward a message to the Support team