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Cases section Timing Out

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Anonymous
Not applicable

Cases section Timing Out

I'm unable to connect to my cases as I receive a timed out error whenever I attempt to access that section. Is this happening to anyone else or is the issue just on my end? Any feedback would be appreciated.

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Accepted Solutions
Kenneth_Law
Level 10

Re: Cases section Timing Out

Kyle Simpson​ it looks like there was a data field that didn't populate in your profile during the Marketo and Community sync.  I have update the field with the missing data which should allow the CaseConnector to load properly now.  Give it another try.

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3 REPLIES 3
Anonymous
Not applicable

Re: Cases section Timing Out

Kyle Simpson​ Let me know if you are still having problems. I will also forward a message to the Support team

Kenneth_Law
Level 10

Re: Cases section Timing Out

Kyle Simpson​ it looks like there was a data field that didn't populate in your profile during the Marketo and Community sync.  I have update the field with the missing data which should allow the CaseConnector to load properly now.  Give it another try.

View solution in original post

Anonymous
Not applicable

Re: Cases section Timing Out

Hi Kenneth,

I'm still seeing the error when I try to connect. I've provided a screenshot:

Capture.JPG