Cannot log into Marketo Event Check-in on iPad

[Marie_Fougner]

Hi, 

I have been using the Marketo Events Check-In on an Apple iPad several times.

However, now it wont let me log in. It states that my password or username is incorrect but its not. After trying too many times I am blocked. 

I can still login to the Marketo.com platform. 

Help!

Marie

[Harish_Gupta6]

Hi,

If you are using the same credentials for login in Marketo.com and Marketo event app then go to Admin-> Users  & Profiles and check if you still have Mobile Application/Permission role added in your profile. And if you are using different userid for Event App then Go to Admin-> Users & Profiles and check the user's Access Expires date. If the date is a past date then correct it or if the date is valid and then reset the password.

Thanks

[Nicholas_Manojl]

Ask someone with Admin privileges to double check your user role still has access to the Mobile app. 

https://docs.marketo.com/display/public/DOCS/Grant+Users+Access+to+the+Check-in+App