BUG: Adding commas to form flelds

[Anonymous]

Hi, I edited a form on an existing landing page to include commas within each value in a dropdown menu. I wrote them out likeso: 

\|||\ 0 - 2,500|||2,501 - 25,000|||25,001 - 100,000|||100,001 - 1,000,000|||Over 1,000,000


This works great in the form itself, and the landing page preview. However, the published landing page is adding an additional value as the default option:  

0 - 2500

http://mkto.offerpop.com/social-media-roi-cookbook.html

Why is this happening and why doesn't it appear in preview? 

This is an urgent matter so I appreciate support attention ASAP. Thank you!

[Anonymous]

It is just the default Mkto option unfortunately. Add this to front of your data values in the form: \,\::\Select Country...::, 

Change Country to "One" or anything else you need. The code will populate the field with Select whatever while not allowing it to be selected as an option.

[Anonymous]

I realize I misread your comment. I'm not sure why it removes the comma from 2500, but I would still recommend adding the code. Maybe not having 0 -2,500 as the first in the data line will result in the comma not being omitted.

[Anonymous]

Appreciate it Jeff, but unfortunately that didn't resolve the issue. It's actually pulling in the "0-2,500" as an option in the dropdown AND a "0-2500" which I didn't even include as a value. I've tested it multiple times on different forms and landing pages and I've had the same results. 

Is there a fast track to Marketo's customer support team? This is my first spin in the platform. 
 

Thanks!

[Anonymous]

Oh man, that is weird indeed. When I have an issue as urgent as yours is sounding, I create a P1 ticket and I also email our success manager. They are apretty good at recognizing the urgency. Good luck!

[Anonymous]

Thanks Jeff!