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Anyone else having trouble reaching support today?

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Anonymous
Not applicable

Anyone else having trouble reaching support today?

Support calls are being directed to voicemail.  What's up Marketo?
We need your expertise!
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Patricia_Lughez
Level 2

Re: Anyone else having trouble reaching support today?

Hi Patty- We are not aware of any issues with our phones.  I will enter a case and have a Support Engineer reach out.

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Patricia_Lughez
Level 2

Re: Anyone else having trouble reaching support today?

Hi Patty- We are not aware of any issues with our phones.  I will enter a case and have a Support Engineer reach out.

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Anonymous
Not applicable

Re: Anyone else having trouble reaching support today?

I just waited on hold for 10 minutes before giving up. I'd say there is an issue 🙂
Patricia_Lughez
Level 2

Re: Anyone else having trouble reaching support today?

Grant- I am having IT check on the phone system now.  I'll enter a case for you as well.
Patricia_Lughez
Level 2

Re: Anyone else having trouble reaching support today?

I have verified that the Support phone lines are working and customers are getting through.  It may be possible that all the Support Engineers were engaged with customers causing a call queue.

The Marketo Support team does our best to answer all customer calls live, unfortunately there are times with heavy call volume.  You can also submit your case on the Support page in the Community.
Anonymous
Not applicable

Re: Anyone else having trouble reaching support today?

Thank you Patricia!!!  
Anonymous
Not applicable

Re: Anyone else having trouble reaching support today?

Thanks Patricia!

I was able to connect with support today - and got all of my questions answered!