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All Activities in Salesforce Showing as "Phone Call"

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Jenn_DiMaria2
Level 10 - Champion

All Activities in Salesforce Showing as "Phone Call"

We sync many of our activities to SFDC's Activity History, but they're all getting logged as "Phone Call". Is there a way to change that to the correct type (usually "Email")?

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Grant_Booth
Level 10

Re: All Activities in Salesforce Showing as "Phone Call"

Hi Jennifer,

The Marketo sync user creates the activities with whatever activity type is the default in SFDC, so if you change the default activity type from Phone Call to Email, that should get the behavior you want.


Grant

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1 REPLY 1
Grant_Booth
Level 10

Re: All Activities in Salesforce Showing as "Phone Call"

Hi Jennifer,

The Marketo sync user creates the activities with whatever activity type is the default in SFDC, so if you change the default activity type from Phone Call to Email, that should get the behavior you want.


Grant

View solution in original post