Alert : docs site is down

[Grégoire_Miche2]

Hi All,

the docs.marketo.com site seems to be down.

Is anyone experiencing the same issue ?

Mike Reynolds​, Janet Dulsky

-Greg

[Janet_Dulsky]

Grégoire Michel​, I just tried and was able to access the site. Can you try again?

Thanks, Janet

[Grégoire_Miche2]

I Janet,

yes and it is still causing problem. It was working perfectly fine an hour ago, same computer, same browser. Weird

-Greg

[Grégoire_Miche2]

Also, the error code does not ring any bell to me. Seems really something internal to the site :

An error occurred while processing your request.

Reference #97.6a9645f.1504886994.e4acee

-Greg

[Mike_Reynolds2]

Hi Grégoire Michel​

I've been testing this in Chrome, Firefox, Edge and IE and the site comes up fine in all of those browsers.You'd said it was the same browser. Try clearing the cache and cookies and using other browsers and let me know how that works.

Thanks,

Mike

[Grégoire_Miche2]

Hi Mike Reynolds,

I tested from various browsers, cleaned the cookies and all local storage and the error remains. Could it be a CDN serving Europe ? The weird thing is that everything was working fine an hour ago.

-Greg

[Mike_Reynolds2]

Greg,

Can you test it again? Should be working, just need to confirm.

Thanks,

Mike

[Grégoire_Miche2]

Hi Mike,

Sorry, I had to go back home for diner

Everything seems to be working fine now.

-Greg

[Mike_Reynolds2]

Greg, everyone,

If you're currently logged into Marketo, please stay logged in and don't log out. This may be a bigger issue that could affect login access in certain countries, but only within the EMEA region. More info to come.

Mike

[Mike_Reynolds2]

Grégoire Michel​

You're right. It's working in the US but our EMEA team is seeing the problem also. Thanks for tagging me on this. I'm getting our Ops team working on it right now.

-Mike