Accept/Reject Registrants of Web Form

[Anonymous]

I've created a landing page with a registration form, for an Event > Roadshow. We're hosting several roadshows globally and are using the landing pages to collect registations. We're validating the registrants manually behind the scenes and would like to (upon changing their member status to Accept/Reject) auto send Accept or Reject emails.

I've created a Smart Campaign and have the Marketing Flow action set for "Change Program Status" to send an Accept email when status is changed to Accepted, and to send a Reject email when status is changed to Rejected. However it doesn't seem to send a message at all when tested. 

The training I viewed said that within the Flow options there was a Flow action called "Change Status in Progress" however I don't see this option, hence my using "Change Program Status". 

Any suggestions are much appreciated!

[Anonymous]

Change Program Status is correct.  We recently renamed this flow action - it was previously called change progression status.  What is the smart list for your campaign that you have created... can you detail it out?

[Anonymous]

Is the status changed from Marketo or from an SFDC campaign?

[Anonymous]

Thanks for your prompt replies! I've resolved the issue thanks to my Marketo rep. 

The problem was the way I'd configured it. I had the two actions (change status and send email) both in the flow but no trigger to send the email... I've added a trigger for Program Status is changed to send the email, AND fixed the flow so that there are two custom choices for accept and reject. Then once I activated the program and tested it out the emails began going out.

Thanks again! m@