As part of Marketo Engage's migration to Adobe Identity Management System (IMS), the product URL has changed and now includes a different domain:
Old Domain: xxxx.marketo.com
New Domain: experience.adobe.com
Why This Matters
Depending on how your VPN or proxy is configured, your network may dynamically assign a different source IP address based on the destination URL. Because the destination domain has changed, your previous routing rules may no longer apply—resulting in a different source IP being used than before the migration. This becomes a critical issue when IP restrictions are enabled, potentially blocking users from accessing Marketo Engage.
What You Should Do
To ensure consistent access and avoid disruptions:
- Inform your IT department about the domain change.
- Review and adjust VPN/proxy settings so that the same source IP address (as pre-migration) is assigned when accessing:
experience.adobe.com- Other Marketo-related domains
This will help maintain stable connectivity and avoid unexpected behavior due to IP mismatches.
Helpful Resources
For more details on the domains used in the post-migration environment, please refer to documentations linked below.
Configure Protocols for Marketo Engage
Domains used by the Adobe Experience Cloud
Understanding Marketo Subscription and User Migration to the Adobe Admin Console - What is Changing?
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