Remove lead tracking from "Send Sample" emails

Remove lead tracking from "Send Sample" emails

I am a fan of the added funtionality for "Send Sample": being able to insert a lead's information in sample emails. Compared to the old functionality in which Sample emails only showed you blanks for default values in place of tokens, it is an advancement.

However, Marketo also tracks all the activity off the email and associates it with the lead... This is AWFUL!

Today we sent a test using a customer's lead info, and it logged the email as "Opened" on the lead record. I nearly had a heart attack.

If you have opens or clicks creating Activities or Interesting Moments in SFDC, and your sales people are anything like mine, they're likely going to call leads that they think opened or clicked, when in fact they didn't.

I encourage Marketo to look at testing options that allow for dynamic insertion of lead info into the sample without assocaiting the resulting activity off that email.
5 Comments
Justin_Cooperm2
Level 10
Andy,

Thanks for reporting. I'm able to reproduce this and it's not the expected behavior. Our email team will get it fixed ASAP.


Anonymous
Not applicable
This a fantastic idea! Thank God I havent done sending test email using an information of an actual lead and only using my name, but I second that it seems to be an awful thing whenever it happens!
Anonymous
Not applicable
Great pick up Andy C - I've experienced the same and tried to run campaigns to remove the record and it doesnt work!!

Justin C - can you please update this thread if any work arounds can be done to remove the activity from contacts history.

Thanks
Justin_Cooperm2
Level 10
Update: this has been fixed.
kh-lschutte
Community Manager
Status changed to: In Production