How do I shut down the support chat box that shows up in the community

[Kenneth_Law]

Hi Dory,

We are making some changes to our chat based on some new layout designs and also looking at different and potentially better ways of being able to offer customers a chat option.  Obviously, we don't have all the kinks worked out yet.  If you can post what page/url you saw that chat box, that would help us determine where the campaign error lies.

[Gerard_Donnell4]

Bumping this as it is still occurring.

[Janet_Dulsky]

Gerard Donnelly​, where are you seeing the chat box appear? + Kenneth Law​

Thanks, Janet

[Kenneth_Law]

Hi Gerard Donnelly​.

Sorry that is still happening.  Let us know what page or url you saw the chat box and we correct the campaign code.

Thank you.

Ken

[Grégoire_Miche2]

HI Kenneth,

It's happening on the Products page. But's gone now.

This is quite weird, because it does not necessarily happen on all sessions.

-Greg

[Gerard_Donnell4]

Hi Kenneth Law​,

It has also disappeared for me as well.

Thanks,

Gerard