Adobe Dynamic Chat is one the newest features that's been rolled out to orgs and our new instance was able to test and implement it. Because the product is so new I figured I’d post some notes going through the implementation/setup. Overall it’s fairly simple to install and setup. Most of my cons are things that I anticipate they’ll add in future releases.
What setup entails:
@cazuma-Pach This is awesome! 😃
Just a quick comment - for an agent to connect their calendar, they only need to be a user in Dynamic Chat i.e Adobe Experience Cloud. Here is a tutorial for that: https://experienceleague.adobe.com/docs/marketo-learn/tutorials/dynamic-chat/user-management.html?la...
Basically, being a user of Marketo Engage also is not mandatory.
I think the Interesting Moment for pushing data to Salesforce is a good option. You can use the status of the chats (Initiated, Dropped, Completed) as well as the Goals Reached to customize the content of the Interesting Moment.