4 Replies Latest reply on May 10, 2018 9:58 AM by Grégoire Michel

    Engagement Score and Member Status

    Suren Ponnusamy

      We have setup an engagement program consisting of Subprograms.After the initial setup was done, one email was deployed

      When we checked the dashboard there were no numbers in the engagement score. Later we found that the leads weren't added as members to the subprograms. We then added the step as Member for all the subprograms

      The second email was also deployed and still, we couldn't see the engagement score. Adding the success step will help us get the score?

      Please suggest any methods to populate the score in dashboard and metrics


      Thanks in advance!