I've found a few of these so I thought maybe it would be good to have a discussion on holes in documentation. New users have a huge learning curve to tackle and it's easy for us to figure something out the hard way and just keep going. I haven't been writing any of this down, but as I've only been using Marketo for a few months lots of little things keep jumping out at me. For instance I cannot find anything in the documentation that actually says a "success" status for an engagement program means people won't receive any more emails from that program. I'd assume this is the case, but I like to be sure. If anyone can confirm this or knows of any other things like this please share. Tips are also appreciated.
Generally there's a flow step after success that does something else. I have a number of engagement programs that all react with each other. When a person gets flagged as success in my "low intent" campaign, I pause that and move them to another engagement for "high intent"
The system is designed for a variety of different uses. The trick is you need to tell it what success means to you.