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MS Dynamics Virtual User Group

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Recent Activity

Dustin Russell
Has anyone ever run into this error when a lead record fails to sync to MSD?  What does it mean and how do we resolve it?  Thanks!
Sue Liang
Hi everyone, Our CRM utilizes the full Microsoft Dynmaics lead cycle so when someone who is an existing person that has bought from us in the past returns to inquire about another purchase, a new lead is created.   An example of such flow has been documented here, under solutions 2: MS Dynamics multiple leads per contact   Has anyone had any… (Show more)
Sari Hegewald
Hi -   We have Marketo & Microsoft Dynamics but they currently aren't quite synced up yet.  This is one of the projects our IT is working on and how to release it to the company in October.  The issue we are having is when we tried to sync, Dynamics dumped duplicate leads into Marketo and we went from 400,000 contacts to 700,000.  Our IT team has… (Show more)
Raul Ocana
Hi guys,   Our CRM changed its tenant and the CRM Manager changed our integration user (had our vendor name on it). I have disabled the Sync and tried to update the credentials without success. Also opened P2 tickets but the answer will be too late (Tuesday) and I need the system to start working now.   If I click on the top menu option "Edit… (Show more)
Kristin Petrachuck
Is anyone aware of any email marketing automation platform that can manage multiple email addresses (for one contact record) each with it's own preference set? Personally I am not aware of any, and I'd like to confirm whether or not they exist.
Chelsea Stinnett
Our sales leaders are requesting a different view for Best Bets where the can view the leads/contacts owned by their team, not just the people they own themselves. Is this possible? Thanks in advance!
Dan Stevens
We've had this issue for some time now - and are now experiencing additional issues related to CRM users.  Any time we add/update a user in CRM, we have to manually force a resync between both environments (actually we don't, Support has to do this for us) for the user to display in Marketo (e.g., when syncing a lead to CRM).  Furthermore, if an… (Show more)
Dan Askin
We recently upgraded our CRM instance from 2011 to 2016 on-premise. All GUIDs, schema, etc. remained the same.   When we re-synced Marketo to MSD, we got 1000s of errors, all the same:   -2147220685 A record was not created or updated because a duplicate of the current record already exists.   The company that administered the CRM upgrade… (Show more)
Victoria Kusske
Currently in the final stages of configuring our Marketo production instance for a full Marketo launch on 30 August. We’ve currently only set the ‘synctomkto’ field on a small group of test records to ensure the Marketo data matches the CRM data before syncing the full 35,000+ record database (we had data sync issues with our first sandbox… (Show more)
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