Grazitti2020

IssueYou want to understand how Company IDs work within Marketo and how you can interact with these IDs, particularly when dealing with the Person's Company Object. You want to know:The nature and standard of the Company ID in Marketo.Can the Company ID be checked or modified by users without CRM or...

IssueThere are discrepancies in the leads activity logs within Marketo, where the Email Delivered activity timestamp is sometimes recorded a few seconds before the Email Sent activity. This sequencing issue causes confusion for analytics teams, particularly when using external analytics platforms li...

IssueMultiple alerts are sent from the same campaign. SolutionRecognize that Send Alert functions at the person level, triggering an alert for each individual in a campaign.Utilize Marketo's reporting to send a consolidated notification:Create an Email or Campaign Performance report.Tailor the repo...

IssueFiles uploaded to Marketo's Design Studio, like PDFs or image files, are assigned an HTTP URL instead of HTTPS. This discrepancy can trigger security warnings in emails, as modern browsers and mail clients expect secure links that match the SSL certificate's domain. SolutionTo address this iss...

IssueLearn how to design smart campaigns using triggers and filters within the same campaign. Create a campaign that reacts to several different initiating actions or conditions, such as a change in lead status, form fills, or change in data values. Find out whether triggers and filters can be used ...

IssueLeads were uploaded into Marketo with the wrong opt-in date and time, which also synced with Microsoft Dynamics 365. SolutionTo correct the opt-in date and time, do the following.Update information in Marketo.Prepare and upload a corrected list for the leads.Confirm the opt-in field in Marketo...

SummaryWhen attempting to approve snippet error Access Token is Invalid appears. Have the customer sign out and sign back in. Seems maybe they got logged out somehow. IssueWhen attempting to approve a snippet you receive "Access Token Is Invalid" error. SolutionThe error can occur when your interne...

IssueNew leads created through form submissions in Marketo are not being registered by the "Fills Out Form" trigger in associated campaigns. SolutionTo address this issue:Verify Referrer Value:You'll see a referrer value in the Fills Out Form. Confirm that the referrer value in the Fill Out Form act...

IssueWhen attempting to move a folder with a program into a different workspace, the below exception is thrown:Rule is incomplete, ' is...' requires valueIn the below example, the field name is 'New Status ID': SolutionThis exception is thrown when a smart list within the Folder contains an incompl...

IssueWhen using Interactive Webinars, if a host changes the layout, previously on-camera speakers must switch on their cameras again.Is there a way to keep the camera always on when you move from one layout to another? SolutionThis is not supported due to privacy concerns. If a video pod is not pres...