Level 2
Joined the community 12-12-2017
Level 2
Denver, CO
Program Manager, Business Systems Administration
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Hi Albert, I want to apologize for the trouble working with our Technical Support teams. I looked in the back end system and was able to see the cases you have opened. I wanted to ...
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**This functionality is not yet connected across all of Marketo's systems** In July of 2020, Marketo added the ability for customers to set their Preferred Support and Marketing La...
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Marketo Support and our designated third party Agencies and Partners are teaming up to bring you even greater success! We are rolling out a process for our Partners to be able to o...
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This article explains the steps for a Partner to manage the support tickets they have raised on behalf of customer accounts they work with. This is a new functionality that is bein...
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This article explains the steps for a Partner to submit a support ticket on behalf of customer accounts they work with. This is a new functionality that is being rolled out in phas...
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This article explains the steps for a Customer Support Admin to respond to Support Authorized Partner requests from Partners they work with. This is a new functionality that is be...
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This article explains the steps for a Partner to request Support Authorized Partner status on accounts they work with. This is a new functionality that is being rolled out in phase...
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The content of this article has been moved to: https://nation.marketo.com/t5/Support-Blogs/Partner-Support-Submitting-cases-on-behalf-of-your-Customers/ba-p/299853
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