Re: None of our trigger campaigns are firing - anyone else experiencing this?

Dan_Stevens_
Level 10 - Champion Alumni

None of our trigger campaigns are firing - anyone else experiencing this?

While testing an event program this evening, a member of my team noticed that the "registered for event" trigger campaign didn't react to the form submit.  It just placed the member in an "on list" program status.  In doing some further testing, I've found that none of our trigger campaigns are reacting to any engagement/activity.  Is anyone else experiencing this?  Our campaign queue is empty.

5 REPLIES 5
Dan_Stevens_
Level 10 - Champion Alumni

Re: None of our trigger campaigns are firing - anyone else experiencing this?

Just heard back from Support - they're able to reproduce this on their end as well.

Dan_Stevens_
Level 10 - Champion Alumni

Re: None of our trigger campaigns are firing - anyone else experiencing this?

And now, this officially posted to the Community:

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Josh_Hill13
Level 10 - Champion Alumni

Re: None of our trigger campaigns are firing - anyone else experiencing this?

is this resolved?

Rachel_Noble
Level 9 - Champion Alumni

Re: None of our trigger campaigns are firing - anyone else experiencing this?

We had the same issues most of today, but everything seems to be back to normal on my end now.

Dan_Stevens_
Level 10 - Champion Alumni

Re: None of our trigger campaigns are firing - anyone else experiencing this?

This is now resolved for us as well.  Although they haven't been able to identify the root cause and why this continues to happen for some customers every now and then.