Hi all,
Hope someone can help me understand if this is expected behavior or not. Here is the scenario:
Why does merging contacts wipe out the converted lead data? I don't want to have to map every lead field to contacts. Is there any other way to address this?
This is expected behavior.
A field isn’t expected to survive a Contact → Contact merge if it’s not mapped from the Contact. If you want to have persistent fields, they need to either be mapped in Marketo or copied in SFDC.