[Marketo Community Q&A Coffee Break] Wednesday 3/15/23, 8am PT: Get your Adobe Identity, Experience Cloud Shell, and Privacy Service Questions Answered by the Adobe Marketo Product Team ☕

[Jon_Chen]

Hello there,

Join us for the first-ever Q&A Coffee Break for the Adobe Marketo Engage Community, taking place on Wednesday, March 15th from 8 am PT - 9 am PT. 

RSVP to get an email reminder for the event 

We'll be joined by Stephanie (@Steph_Simmons), Steven (@Steven_Vanderb3), and David (@David_Everly) - Product Managers from the Adobe Marketo Engage team, who will be signed into this Community thread to answer any questions you might have about Adobe Identity, Experience Cloud Shell, and Privacy Service. Please note that the Coffee Break is a text-only session, so all questions and responses will be carried out in the referenced Community thread. Here are some example topic areas you can formulate your questions around:

• Marketo Engage with Adobe Identity
• Marketo Engage User Management with Adobe Admin Console
• Migrating existing subscriptions to Adobe Business Platform including Adobe Identity for authentication and Admin Console for user management
• Marketo Engage Integration with Adobe Privacy Service

For some context to formulate your questions, check out the documentation below:

• Adobe Identity Management Overview
• Unified Shell Overview (This documentation only for Marketo Measure; Unified Shell for Market Engage to come at a later date)
• Privacy Management

Note: If you cannot make the live Q&A, that’s okay! You can still post your questions in advance to the Community thread. Your question will be answered in the order that it was received.

Requirements to Participate

• Must be signed into the Community during the 1-hour period
• Must post an Adobe Marketo Engage question related to the above topics
• Begin your Question with Stephanie, Steven, or David's Community Username: @stephanie_long, @steven_vanderb, or @david_everly
• THAT'S IT! *(think of this as the Adobe Marketo Engage Community equivalent of an AMA, (“Ask Me Anything”), and bring your best speed-typing game)

If you're an advanced Adobe Marketo Engage user, feel free to drop in and add your own thoughts and opinions! We'd love to hear your tips, tricks, and best practices on the referenced topics.

If you have any questions, feel free to send me a Community message or add a comment below!

RSVP NOW

[Katja_Keesom]

@Steph_Simmons  Do customers with an existing SSO set up for Marketo need to make changes on the Azure end to migrate to Adobe Identity before they can switch over?

[Steph_Simmons]

When the migration for Marketo customers to Adobe Identity begins, customers who use SSO will need to set up SSO in Adobe Admin Console prior to user migration.

You can learn more about how to do that here: https://helpx.adobe.com/enterprise/using/set-up-identity.html

[Kimberly_Galit1]

Is there a way to roll this (the Adobe Identity Management) out to an existing subset of admins first to ensure things work before rolling out the rest of the org? Or is this an all at once type of deal? We have run into issues with some past migrations and trying to avoid that 🙂 Thanks!

[Steph_Simmons]

When we migrate Marketo customers to Adobe IDs, driven by the Adobe Identity Management System, a migration console will be available for some (based on number of users in a subscription) customer admins. Using the migration console, onboarding sets/subsets of users to Adobe ID is possible.

[Kimberly_Galit1]

@Steph_Simmons thanks! So we would have to migrate our entire set of users in Marketo all at one time then? No way to do this in "batches"?

[Steph_Simmons]

For customers who have access to the user migration console, user migration can be done in batches. 

[Beth_Massura]

Hey @Jon_Chen which person is the PM for which product (so we know who to tag)?

[David_Everly]

@Steph_Simmons - Adobe Identity
@Steven_Vanderb3 - Experience Cloud Shell
@David_Everly - Privacy Service

[Beth_Massura]

@David_Everly is there any difference in the features/functionality of Privacy Service for Marketo users who have RT-CDP/AAM vs those that just have Marketo w/ Identity Mgmt?