Mailto Links in Email

[Anonymous]

We are working on sending out a customer newsetter, and are having some issues with getting "mailto" links to work. So far, the links just open up to a blank page in the browser, and we're wondering where the issue is stemming from. The link URL that we have set up is "mailto:emailaddress@company.com" (fake email address here, but same formatting).

Any ideas?

[Dory_Viscoglio]

Hi Michael, are these links set to open in a new window/new browser? Setting them to open in the same window has resolved this for me before.

[Anonymous]

I had them set up as a new window, but the adjustment to same window didn't seem to help. Do you think it could just be a browser setting? I imagine if they have a default email address set up with their browser, it might trigger the response properly.

Thanks for your help!

[Alexis_Shamsi_H]

Hi Michael,

We have experienced this issue as well. The mailto: link does not work in Lotus Notes (our ESP), but it does work for Gmail, Outlook, etc. What email client are you using to test this link?
 

[Anonymous]

Alexis, we are using Gmail. For some reason, we've been experiencing some issues with the sample emails, whether it be a Marketo problem or a Chrome problem on our end. The "open in this window/frame" method actually did work, but it wasn't updating quickly enough in the sample emails to see whether or not it was actually working. All is good - thanks to you both for the help!