Important: Marketo Outlook and Gmail Add-In Update?

[Anonymous]

Our user was able to install his update after I revoked and reissued his license.   Thanks again Jen!

[Anonymous]

@Elliott - Alliteration appreciated! Glad it work for you too! 🙂

[Anonymous]

I just want to make sure that I do this correctly.  I go into Sales insight, click on the person, revoke their license and then resend the invitation?  (First Timer 🙂 )

[Anonymous]

also did you use the selection to repair sales insight?  Now i am running into the issue that there are no Marketo Email templates populating?  Is anyone else having that issue???

[Anonymous]

Hey Erin - Yes, that's about right... click on the user, revoke their license, then you'll want to click on the "Issue License" button  and basically re-issue them a new license (they'll be sent a new invitation to click-through and install from there.)

I've recently removed my templates from Sales Insight (in the process of re-vamping these right now), so I can't reference if mine are available or not however, seems like Drew S. might have encountered that as well. His note from above: "Also, none of my templates seem to be available to the reps after the new install."

[Anonymous]

Thanks Jen!  Looks like it just takes some time for the templates to get repopulated.  Hopefully we are all good now...

[Anonymous]

Yep, my templates were all gone temporarily, only to return permanently a few hours later.

[Anonymous]

Arjun:  I contacted support for a list of people that have not yet installed the upgrade, he said he is unaware of any such list.  Is there any way I can get that information?

Thanks!

[Karen_Hawkins]

We are relatively new to Marketo and just about ready to install the Sales Insight app into our org.  Based on these conversations, do you think we should wait a few more days to install or go ahead now?
Thank you!

[Karen_Hawkins]

And are there any other tips that I need to be aware of prior to installing Sales Insight?

Thanks again!