Email header image not appearing in Outlook

[Sarah_Parnell]

Hi - the email header image is not appearing in Outlook and gmail. We have tested internally and externally as well. It looks fine on mobile and on outlook in Mac.

This line is supposed to be the image. It has a link associated to the image and if you click the line it will take you the right place.

 

[Amit_Jain]

Hi Sarah Parnell‌

Can you post the actual HTML or the view as the web-page link of your email so that I can take a look on your code?

Regards,
Amit

[Sarah_Parnell]

Hi Amit - hope this helps! 

https://lp.n3results.com/index.php/email/emailWebview

Thanks! 

[Amit_Jain]

I'm getting this . Can you post the HTML code here?

[Sarah_Parnell]

Ugh. 

Below is the code I am copying from the email. 

<tr>
<td class="mktoContainer boxedbackground" id="template-wrapper" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; font-family: 'Maven Pro', Arial, sans-serif; border-collapse: collapse;">
<table class="contents section-hero mktoModule" id="module-heroimg" mktoname="Hero Image" width="100%" cellpadding="0" cellspacing="0" border="0" style="background-color:#ffffff;color:#4c4c4e;text-align:center;">

<tbody> 
 <tr class="one-col"> 
 <td class="image type" style="font-family:Helvetica,sans-serif;font-size:16px;line-height:22px;color:#4c4c4e;font-weight:bold;"> 
 <div class="mktoImg" id="hero-img" mktoname="Image" style="margin-top:0;margin-bottom:0;margin-right:0;margin-left:0;" mktolockimgsize="true" mktolockimgstyle="true">
 <a style="text-decoration:none;color:#4c4c4e;" target="_blank" href="https://n3results.com/resources/leveraging-ai-to-drive-long-term-customer-revenue/?utm_source=marketo&amp;utm_medium=email&amp;utm_campaign=demand_gen&amp;utm_term=cisco-case-study-video"><img src="https://lp.n3results.com/rs/426-YVS-342/images/img_email_header_promo_cisco-demand-gen1.jpg" width="100%" style="border-width:0;height:auto;-ms-interpolation-mode:bicubic;display:block;width:100%;max-width:630px;" /></a>
 </div> </td>‍‍‍‍‍‍

Sorry not a coder - so I hope I have the right piece. 

[SanfordWhiteman]

Wow, can you please highlight that using the Advanced Editor's syntax highlighter so it's readable?

You really only need to put the fragment that you're having trouble with. (For troubleshooting, create an email that is as simple as possible that reproduces the behavior.)