Adobe Marketo offers a number of ways to contact Marketo Support directly for assistance from our different support regions. Further details about your Adobe Success Plan can be found HERE.
Note: If your Marketo Instance and Users have been migrated to Admin Console, refer to this Admin Console Overview page for managing the Adobe entitlements across your organization and to engage Marketo Support.
Marketo Support Portal (https://support.marketo.com)
The Marketo Support Portal features a web form to submit support cases to Marketo Support. The form provides Authorized Support contacts the ability to provide details on the support issue that allows Marketo Support to efficiently and effectively assign your case to the best suited available support engineer. We encourage you to leverage our Best Practices when submitting your case to Marketo Support.
Support Services – Regions, Hours, and Languages
Authorized Support contacts can engage Marketo Support by calling one of our Adobe Enterprise Phone Numbers for your region.
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Live Telephone and Online Technical Support
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- Priority 1 incidents: 24x7x365 via phone or online support case
- Priority 2-4 incidents: Support available during regional business hours via chat or online support case.
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Regional Business Hours
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- Applicable regional business hours are based on the billing address in the Sales Order or purchasing documents.
- If Adobe is contacted for support by someone other than the designated Named Support Contacts, Adobe may request that that the support case be resubmitted by a Named Support Contact.
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Languages
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- Japanese language support is available during Japanese regional business hours, excluding holidays or Adobe days off. Japanese support is not available for Adobe Commerce.
- With the above exception, all Support will only be provided in English.
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Support Access
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- Customer will grant Adobe Support access to applicable customer systems via remote support tools controlled by Adobe for the purpose of troubleshooting and support services.
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Applicable regional business hours are based on the billing address in the Sales Order or purchasing documents.
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