Adobe Marketo Engageoffers a number of ways to contact Marketo Support directly for assistance from our different support regions.
Support Portal (https://support.marketo.com)
The Marketo Engage Support Portal features a web form submission to submit support cases to Marketo Engage Support. The form gives authorized support contacts the ability to provide details on the support issue, allowing Marketo Engage Support to efficiently and effectively assign your case to the best-suited available support engineer.
Email to Case Submission
Authorized Support Contacts can email their cases to:support@marketo.com
Reminder: Cases submitted by email are all submitted with a P3 Priority
Regional Phone Contact Information
Marketo Engage does feature the tried and true means of contacting support, by phone. Authorized Support contacts with any support entitlement of Business level or higher can contact Marketo Engage Support by calling one of the regional phone numbers listed below.
| Region | Contact Details | Observed Holidays |
|---|---|---|
| North America | Hours: M-F, 6am to 6pm Pacific Toll Free US: +1 877 270 6586 Languages Supported: English |
New Year's Eve and Day Independence Day Thanksgiving Day and the Day After Christmas Eve and Day |
| Europe, Middle East, Africa |
Hours: M-F, 8am to 5pm GMT Languages Supported: English |
New Year's Eve and Day Easter Monday Christmas Eve and Day St. Stephen's Day |
| Asia Pacific | Hours: M-F, 9am to 6pm AET ANZ: +61 2 8031 8188 Language Supported: English |
New Year's Day |
| Japan | Hours: M-F, 9am to 6pm JST JPN: +81 3 6478 6080 Language Supported: Japanese |
New Year's Day |
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