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Dynamic chat - always trigger

Status: In Production Submitted on ‎12-17-2023 07:07 AM Submitted by Level 2 on ‎12-17-2023 07:07 AM
2 Comments (2 New)
Allow for dynamic chat to trigger each time the audience criteria is met - not just the first time. (And make it optional to be used this way) this would allow the user to have a common experience not just a one-off the first time.     ... View more
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  • Dynamic Chat

Live Chat Support using Dynamic Chat

Status: In Production Submitted on ‎11-10-2023 08:07 AM Submitted by Level 9 - Community Advisor Level 9 - Community Advisor on ‎11-10-2023 08:07 AM
1 Comment (1 New)
Adobe should optimize Dynamic Chat by introducing a Live Chat option seamlessly integrated into dialogues, accompanied by a customizable scheduling feature for users to set specific time slots for live chat interactions. ... View more
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  • Dynamic Chat

Integrating GA4 with Dynamic Chat

Status: Open Ideas Submitted on ‎10-06-2023 01:50 AM Submitted by Level 1 on ‎10-06-2023 01:50 AM
Comment
Implementation / api guide for tracking custom events on the Dynamic Chat.  ... View more
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  • Dynamic Chat

Add Dynamic Chat as input sources/reason in the data updated by the dynamic chat in the activity log

Status: In Process Submitted on ‎05-17-2022 03:40 AM Submitted by Level 10 - Community Advisor + Adobe Champion Level 10 - Community Advisor + Adobe Champion on ‎05-17-2022 03:40 AM
1 Comment (1 New)
Having the source/reason attributes set to dynamic chat for the  updates made by dynamic chat will help us filter on the field values updated specifically by the dynamic chat in the SL/triggers. Currently the source in the field updates made by dynamicChat in activity shows Web Service API, it’d be great if we could say if the values were updated by the dynamicChat  specifically. Additionally, it'd also be great if dynamic chat is added as one of the input sources that we could check-mark to block updates in the field management section on the respective fields, if need be. There could be use-cases where we would wanna capture the data from dynamic chat for a new person but not update if there's already a non-empty value present on an existing person in the Marketo.   ... View more
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Workspaces in Dynamic Chat for Different Brands/Subdomains

Status: Open Ideas Submitted on ‎09-25-2023 11:08 AM Submitted by Level 2 on ‎09-25-2023 11:08 AM
Comment
For our instance, we are looking to implement two different chatbots for our two brands.   Currently in my dynamic chat settings, I can upload a single-color theme, logo(icon) and Privacy policy link. However, for both our brands the color theme, logos and Privacy policies are different. Could you help with a way to set up two properties/bots/workspaces in our instance?   We have been using Dynamic Chat for 2 months and are extremely impressed by the initial numbers. We want to now migrate our other bots to Dynamic Chat as well. We have a strong buy-in from our leadership to show success with this platform for both the brands. ... View more
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