Our Marketo Engage Community Guidelines

The Adobe Marketo Engage Community is a place to ask questions, find answers, learn from experts, and share your knowledge. Because we are a community used by people of all ages, cultures, and people at work, we carefully moderate its content. Please help us keep this a safe and welcoming place for all members and abide by our Community Guidelines.

These Guidelines govern your use of the Adobe Marketo Engage Community and are incorporated by reference into the Adobe General Terms of Use. If you come across content that violates these Guidelines, please follow the instructions in the 'Report Abuse' section below. We take these to heart and hope that you'll do the same as well.

1. Be Respectful

The Marketo Engage Community is a platform that helps people deepen their knowledge of Adobe products and services and connects learners to teachers from around the world. To maintain the quality of content and resources on the platform, we don't allow you to post mature, abusive, or illegal content to the Marketo Engage Community, including but not limited to, the following:

• Hate speech or offensive language
• Harassment and threats
• Spam and advertisements
• Illegal activities or goods
• Content involving violence
• Self-harm or the promotion of self-harm
• Promotion of terrorism or violent extremism
• Pornographic material & explicit nudity

2. Be Supportive

We are a community designed to promote and encourage creative expression and a learning environment. Keep your posts, comments, private messages, and other communications on-topic, constructive, and encouraging.

3. Be Safe

Do not share your own or others' personal information (e.g., full name, home address, phone number, email address, government-issued IDs, or anything else that could lead to someone locating or contacting you outside of the community).

Beware of users purporting to be Adobe employees who are requesting your personal information or trying to gain access to your computer. Never share Adobe software serial numbers with anyone. Adobe employees can be identified by the 'Adobe Employee' tag next to their username. Please use the report button if you detect anything suspicious.

4. Be Authentic

We disable accounts that engage in behavior that undermines the authenticity of our community, including but not limited to, the following deceptive, harmful behaviors:

• Using fake profiles
• Impersonating other people or entities
• Posting false or misleading information
• Falsely attributing someone else's work
• Using automated or scripting processes
• Accepting or offering compensation in exchange for engagement
• Attempting to boost third-party service engagement

Uploading other's work as if it is your own is a copyright infringement and is not tolerated. If you are unsure whether your use of someone else’s content or trademark in your own work is legal, you can talk to an attorney or consult publicly available reference materials at the following:

If you want to report the misuse of your own creative work or your own trademark by one of our users, you can do that here: Reporting Infringement on Adobe's Network form.

If you have a contract or other dispute with an Marketo Engage Community user about content they have uploaded to our site, please resolve the issue directly with the user. We can't moderate contract, employment, or other disputes between our users and the public.

5. Report Abuse

If you ever believe a user is violating the Marketo Engage Community Guidelines, you can report it by clicking on the 'Report' button in the options menu next to each thread. Please provide a brief explanation about why the content violates the Community Guidelines.

About third party content

Websites

You may redirect users to a third-party website only when providing relevant context and if:

• The information isn't in our Adobe Marketo Engage Documentation or other official Adobe channels.
• The content is directly related to the user's question.
• It's free content available in a public channel (e.g., online tutorial, non-paying website, etc.).

Non-Adobe Products

If you're sharing information about a third-party paid product, please adhere to the following:

Self-Promotions

Community members benefit greatly from the expertise shared by other Adobe users. However, they expect genuine knowledge - not sales pitches - so do not promote your services or products under any circumstances (e.g., no advertisements, promotional links, forms, etc.). By offering your insights openly and without expectation, you build trust - encouraging others to seek you out when they are ready.

Generative AI

Use of AI chatbots like ChatGPT isn't prohibited but will be monitored closely. We recognize these tools enhance productivity and can help troubleshooting. However, this Community cultivates peer-to-peer connections and highlights human expertise through hands-on experience with our solutions. AI-generated content should supplement existing replies or provide straightforward solutions that could be found through simple searches. Your personal expertise remains invaluable. If you incorporate AI in your posts, please include a note informing others that all or part of your response was AI-generated.

Warning

Failure to comply with our Community Guidelines may result in restrictions on your posting permissions or removal from the Community. The first and second violations will receive a warning from your solution Community Manager. The third violation will result in a restriction on your posting permissions. Any subsequent violations will result in a permanent ban. All warnings and bans will be supported with an explanation and reference to the policy being infringed upon. If you have any questions about our policies, please reach out to the Community team at marketocommunity@adobe.com. .